Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Sweven Ship’s website, seller dashboard, WhatsApp bot, tracking pages, and related logistics software (the “Services”) provided by Sweven Ship Private Limited (“Sweven Ship”, “we”, “us”). By creating an account or using the Services, you agree to these Terms.
1. The Services
Sweven Ship is a courier aggregation and operations platform for sellers. We help you compare and book shipments with third-party courier partners, manage COD and NDR workflows, track consignments, and use related tools. We are not a courier company and do not ourselves transport parcels unless a specific same-day or local service is expressly offered under our brand.
2. Eligibility and accounts
- You must be legally able to enter a contract and use the Services for a legitimate business purpose.
- You are responsible for accurate account information and for keeping login credentials secure.
- You are responsible for all activity under your account.
3. Shipments and courier partners
- Booking, pickup, transit, delivery, COD remittance timing, and claims handling are performed by the selected courier partner subject to that partner’s terms and serviceability.
- Rates, ETA, and serviceability shown in the product may change and can differ from marketing demos or sample calculators on the website.
- You must provide accurate addresses, phone numbers, package dimensions/weight, declared value, and contents. Incorrect data may cause delays, RTO, extra charges, or failed deliveries.
- Prohibited or restricted goods must not be shipped. You are solely responsible for compliance with applicable laws.
4. Fees, wallet, and billing
- Shipping charges, COD fees, and other courier charges are debited per your plan and wallet balance as shown in the dashboard at booking time.
- You authorize us to deduct applicable amounts from your wallet for bookings and related fees.
- Unless we state otherwise, platform access has no mandatory monthly subscription fee; usage-based shipping costs still apply.
- Invoices and tax documents are issued as applicable under Indian law.
5. Refunds and cancellations
- Shipment cancellation — Cancellation is available only when the courier partner and shipment status allow it. Successful cancellations may credit your wallet after partner confirmation; amounts and timing depend on partner rules and any costs already incurred.
- Failed or unserviceable bookings — If a booking fails before a chargeable courier commitment, wallet debits for that attempt are reversed where technically feasible. If a refund is delayed, contact support with the AWB or booking reference.
- Wallet recharges — Successful wallet top-ups are generally non-refundable except where required by law or where a technical error duplicated a charge.
- Courier service failures — Claims for loss, damage, or delay are processed under the relevant courier’s policy. We will reasonably assist with documentation but are not the carrier of record for partner-networked shipments.
- To request a refund review, email support@swevenship.com with your account phone/email and references.
6. Acceptable use
You agree not to misuse the Services, including by attempting unauthorized access, scraping beyond normal use, interfering with other users, or using the platform for fraud or illegal activity.
7. Intellectual property
The Services, branding, software, and content (excluding your shipment data) are owned by Sweven Ship or its licensors. You receive a limited, non-exclusive right to use the Services as provided.
8. Disclaimers
The Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, error-free operation, or that sample rates, ETAs, or marketing illustrations match live production quotes. Third-party courier performance is outside our full control.
9. Limitation of liability
To the maximum extent permitted by law, Sweven Ship’s aggregate liability arising out of or related to the Services is limited to the fees you paid to Sweven Ship (excluding pass-through courier charges) in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages.
10. Indemnity
You will indemnify and hold harmless Sweven Ship from claims arising from your shipments, content, or breach of these Terms, except to the extent caused by our willful misconduct.
11. Suspension and termination
We may suspend or terminate access for violation of these Terms, fraud risk, unpaid balances, or legal requirements. You may stop using the Services at any time; outstanding obligations survive.
12. Governing law
These Terms are governed by the laws of India. Courts in Nagpur, Maharashtra shall have exclusive jurisdiction, subject to mandatory consumer protections where applicable.
13. Changes
We may update these Terms periodically. Material changes will be indicated by updating the “Last updated” date. Continued use after changes become effective constitutes acceptance.
14. Contact
Sweven Ship Private Limited
Nagpur, Maharashtra, India
Email: support@swevenship.com
WhatsApp: +91 90968 61882