Privacy Policy
This Privacy Policy explains how Sweven Ship Private Limited (“Sweven Ship”, “we”, “us”) collects, uses, and protects personal information when you use swevenship.com, our seller dashboard, WhatsApp bot, tracking pages, and related services (the “Services”).
1. Information we collect
- Account data — name, phone number, email, business details, GSTIN where provided.
- Shipment data — pickup/delivery addresses, pincodes, package details, AWBs, COD amounts, and related logistics metadata required to book and track shipments.
- Payment & wallet data — wallet balance activity, recharge references, and billing records. We do not store full card numbers on our servers when payments are processed by a payment partner.
- Usage & device data — IP address, browser type, approximate location, pages viewed, and diagnostic logs needed to secure and improve the Services.
- Communications — messages you send us via email, WhatsApp, support chat, or forms.
2. How we use information
- Provide multi-courier booking, tracking, COD, NDR, wallet, and support features.
- Communicate service updates, transactional alerts, and (where permitted) product news.
- Prevent fraud, abuse, and unauthorized access; enforce our Terms.
- Comply with applicable law and respond to lawful requests.
- Improve product performance and reliability (including aggregated analytics).
3. Sharing with third parties
We share data only as needed to operate the Services, including:
- Courier partners — to create, track, and deliver shipments.
- Payment processors — to process wallet recharges and related payments.
- Infrastructure & analytics providers — hosting, logging, and measurement tools (for example, Google Analytics on the marketing site).
- Authorities — when required by law or to protect rights and safety.
We do not sell your personal information.
4. Cookies and similar technologies
We use cookies and similar technologies for essential site function, security, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect certain features.
5. Data retention
We retain account and shipment records for as long as your account is active and as needed for legal, tax, dispute, and operational purposes. You may request deletion subject to retention obligations we must meet under law or with courier partners.
6. Security
We apply reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong password and keep account credentials confidential.
7. Your rights
Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023), you may request access, correction, or deletion of your personal data, or withdraw consent where processing is consent-based. Contact us using the details below. We may need to verify your identity before fulfilling a request.
8. Children’s privacy
The Services are intended for businesses and adult users. We do not knowingly collect data from children under 18.
9. Changes
We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of the Services after an update constitutes acceptance of the revised policy.
10. Contact
Sweven Ship Private Limited
Nagpur, Maharashtra, India
Email: support@swevenship.com
WhatsApp: +91 90968 61882